Designing Hantsweb

Sharing and recording our journey to a better Hantsweb

Testing the new purchasing pages

As usual we want to give a big thank you to everyone who helped with testing the new pages for purchasing. There were some tricky tasks for this lot of testing, but we are really pleased with the results and grateful for all the useful feedback we received. Your support makes a real difference to […]


November 7 2016


purchasing user testing

Using plain English

If I started to write elaborately, or like someone introducing or presenting something, I found that I could cut that scrollwork or ornament out and throw it away and start with the first true simple declarative sentence I had written. Ernest Hemingway I recently joined the web team and have been working on some sites […]

Testing the new Valuing Performance site

Between the 11 and 15 April we undertook testing for the new Valuing Performance (VP) site with 20 members of staff from across the council. We have been working on the site for the past couple of months with the aim of making the VP process easier to follow and helping people answer some of […]

April 25 2016

Background Research

user testing

The new Hantweb feature slider is here

We were looking for a great way to display related content that may be too long or large to be comfortably fitted onto a devices screen. We wanted this content to either be scrolled via a mouse or simply swiped into view should the user be on a touchscreen / mobile device.

Testing the new HR site

As part of the changes to the HR information online we have had a testing week to find out how the new site structure worked in practice.

January 4 2016

Background Research

user testing

Rethinking responsive navigation – a real world case study

A little case study describing revisions to the Hantsweb navigation.

December 29 2015


Responsive Design User Interface (UI)

Your website needs you!

If you happened to take a look at my recent post on card testing you will already be vaguely aware that we are working really hard on some changes to the HR information for staff. This is part of a big programme of work to try and help you do the things you need to […]

December 10 2015


Card testing before you build

We’re starting to get pretty good at testing sites with users and service experts before they go live. We work closely with the contact centre, rope in staff from the services, and have even been known to assail passing strangers to ask them if they can work out how to report a drop kerb. The […]

Our cards for HR

December 3 2015

Design Research

Up Front 2015

The tag line for Up Front 2015 (Manchester) was simply: A front-end conference for anyone who makes for the web. Education is a continual process so, as part of my professional development, this looked like the ideal place to find out who else does “stuff”, why they do it, how they do it and can […]

June 3 2015

Development Research

User Experience (UX)

User Experience – Mobile Libraries Web Site Review

As part of a review of the Mobile Libraries web site, we wanted to ensure that the users of the service were receiving the right information in the best format available from the site: As we have no immediate experience of what other men feel, we can form no idea of the manner in […]

April 28 2015


User Experience (UX) user testing