As usual we want to give a big thank you to everyone who helped with testing the new pages for purchasing. There were some tricky tasks for this lot of testing, but we are really pleased with the results and grateful for all the useful feedback we received. Your support makes a real difference to […]
Between the 11 and 15 April we undertook testing for the new Valuing Performance (VP) site with 20 members of staff from across the council. We have been working on the site for the past couple of months with the aim of making the VP process easier to follow and helping people answer some of […]
As part of the changes to the HR information online we have had a testing week to find out how the new site structure worked in practice.
We’re starting to get pretty good at testing sites with users and service experts before they go live. We work closely with the contact centre, rope in staff from the services, and have even been known to assail passing strangers to ask them if they can work out how to report a drop kerb. The […]
The tag line for Up Front 2015 (Manchester) was simply: A front-end conference for anyone who makes for the web. Education is a continual process so, as part of my professional development, this looked like the ideal place to find out who else does “stuff”, why they do it, how they do it and can […]
As part of a review of the Mobile Libraries web site, we wanted to ensure that the users of the service were receiving the right information in the best format available from the site: http://www3.hants.gov.uk/library/library-servicesforyou/mobile-libraries.htm As we have no immediate experience of what other men feel, we can form no idea of the manner in […]
I’ve been reading a bit recently about using comics to communicate ideas, processes, instructions – anything really. Here’s one I’ve put together as a simple example: http://www3.hants.gov.uk/wastepermits.htm It’s a little rough in parts, but is intentionally simple in order to communicate how the permits scheme works. It wouldn’t replace the more detailed content needed – […]
Very insightful article by Paul Boag.
Been looking at best practice for indicating required and optional fields in forms as we are very inconsistent. This article is very informative, with lots of research cited baymard.com/blog/required-optional-form-fields “During testing we frequently observe users having a laser-focus on the current field as they progress throughout the form – especially as they enter a new […]
Proposed change to full width “show more” type buttons to be a little more inviting.