Designing Hantsweb

Sharing and recording our journey to a better Hantsweb

Category Archives: Research

Testing the new purchasing pages

As usual we want to give a big thank you to everyone who helped with testing the new pages for purchasing. There were some tricky tasks for this lot of testing, but we are really pleased with the results and grateful for all the useful feedback we received. Your support makes a real difference to […]


November 7 2016


purchasing user testing

Testing the new Valuing Performance site

Between the 11 and 15 April we undertook testing for the new Valuing Performance (VP) site with 20 members of staff from across the council. We have been working on the site for the past couple of months with the aim of making the VP process easier to follow and helping people answer some of […]

April 25 2016

Background Research

user testing

Testing the new HR site

As part of the changes to the HR information online we have had a testing week to find out how the new site structure worked in practice.

January 4 2016

Background Research

user testing

Card testing before you build

We’re starting to get pretty good at testing sites with users and service experts before they go live. We work closely with the contact centre, rope in staff from the services, and have even been known to assail passing strangers to ask them if they can work out how to report a drop kerb. The […]

Our cards for HR

December 3 2015

Design Research

Up Front 2015

The tag line for Up Front 2015 (Manchester) was simply: A front-end conference for anyone who makes for the web. Education is a continual process so, as part of my professional development, this looked like the ideal place to find out who else does “stuff”, why they do it, how they do it and can […]

June 3 2015

Development Research

User Experience (UX)

User Experience – Mobile Libraries Web Site Review

As part of a review of the Mobile Libraries web site, we wanted to ensure that the users of the service were receiving the right information in the best format available from the site: As we have no immediate experience of what other men feel, we can form no idea of the manner in […]

April 28 2015


User Experience (UX) user testing

Comics to communicate

I’ve been reading a bit recently about using comics to communicate ideas, processes, instructions – anything really. Here’s one I’ve put together as a simple example: It’s a little rough in parts, but is intentionally simple in order to communicate how the permits scheme works. It wouldn’t replace the more detailed content needed – […]

Do you really need an app for that?

Very insightful article by Paul Boag.

February 28 2015

Research Resources

content strategy Mobile

Indicating required and optional fields

Been looking at best practice for indicating required and optional fields in forms as we are very inconsistent. This article is very informative, with lots of research cited “During testing we frequently observe users having a laser-focus on the current field as they progress throughout the form – especially as they enter a new […]

December 16 2014

Design Research

HTML Ideas User Interface (UI)

A more inviting ‘more’ button

Proposed change to full width “show more” type buttons to be a little more inviting.


February 12 2014


Ideas User Experience (UX)